The primary objective of this position will be to facilitate
good interaction and collaboration between IT and various Jackson Companies
business units. This position requires knowledge in general IT systems as
well as understanding of IT methodologies to ensure successful implementation
of projects. Additionally, solid project management skills are a must.
Responsibilities include, but are not limited to:
- Work on and complete
multiple projects and deliverables with limited supervision and be able to
work independently and/or in a team environment as needed.
- Work with various IT
resources to facilitate and communicate upgrades, changes, testing, etc.
with business units on their multiple platforms.
- Perform troubleshooting
of systems and coordinate business unit resources for testing and
- Perform business process
re-engineering on existing processes leveraging technology to optimize
business systems and process workflow.
- Understand the business
and be able to articulate their needs into a technical requirements
- Create documentation for
business systems and train users as needed.
- Participate in change
management discussions and adhere to all change management policies.
- Help the business be
more competitive and own the technology that supports them. When
there is a problem, fix it. Suggest improvements. Listen to
the business’ and stakeholder’s needs.
- Manage tickets and
requests pertaining to the business unit and associated systems.
- Manage small to medium
sized projects of varying complexity. Own and drive the project to
- Provide excellent
- Bachelor’s degree and at
least three years’ work experience as a Business Analyst, ideally with
retail, logistics, distribution or warehouse systems; or equivalent
combination of education and experience.
administration experience is a plus.
- Excellent verbal and
written communication skills.
- Ability to multi-task
and prioritize in a challenging, fast-pasted, dynamic environment.
- Flexibility to work at
times outside business hours for infrastructure upgrades, outages, and
- Strong analytical and
organizational skills, detail orientated, and excellent interpersonal
- Strong understanding of
up-to-date enterprise IT concepts, practices, and procedures, including
ITIL or ITSM.
- Experience with LEAN or
Six Sigma methodologies is desired.
- Formal project
management training and/or certification is a plus.
- Must be able to
effectively communicate with all levels of the organization, including
senior management and executives.
This position offers a competitive salary and is eligible
for many benefits including holidays, paid time off, 401(k) (with discretionary
company match), and tuition reimbursement. Medical, dental, and vision
benefits are available based on the benefit plan eligibility requirements.