LET'S GO REWARDS - FAQs
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Frequently Asked Questions
General Information
At Jacksons, safeguarding our customers’ loyalty data is our top priority. Refer to our Terms and Conditions for additional information.
Jacksons Let’s Go Rewards members will receive 10 stars per dollar spent on eligible items.
Many of our most popular rewards items have remained as an offering for redemption and a ton of new and exciting rewards items have been added – including a wider variety of healthy options and more.
PROGRAM DETAILS
Jacksons Food Stores has over 330 locations serving a large portion of the Western USA. We offer convenience and quality every day. Why not earn and save when you buy the things you need in the moment?
Jacksons Let’s Go Rewards allows you to save and earn on eligible items, and get exclusive opportunities to win extraordinary prizes in our sweepstakes and giveaways.
Joining Jacksons Let’s Go Rewards is completely FREE. Sign up today!
We’ve done our best to answer lots of frequently asked questions here, so we encourage you to explore and learn more with this resource.
If you have additional questions, please visit Let’s Go Rewards Support.
Details of our Let’s Go Rewards Terms & Conditions can be found at www.jacksons.com/rewards-terms-and-conditions
SIGNING UP FOR JACKSONS LET'S GO REWARDS
You can enroll in Let’s Go Rewards by visiting www.jacksons.com/rewards and/or by downloading the Jacksons Let’s Go Rewards app in the Apple App Store or Google Play Store. There will be a short process to setup your account and you’ll receive Bonus Stars after completing enrollment.
No, creating an account with Jacksons Let’s Go Rewards is required to participate in program benefits.
Jacksons may change, suspend, discontinue or cancel any aspect of the Program or your Jacksons Let’s Go Rewards account or balance at any time, including but not limited to rewards and star earning/redemption/usage methods, at its sole discretion and without notice to you.
EARNING STARS
Earn 10 stars for every $1 you spend on eligible items.
Exclusions include and may not be limited to the following: Tobacco, Alcohol, Propane, Prepaid Cards, Lottery, Postage, Publications, Automotive Products, Automotive Services, and Store Services.
When you make a purchase and scan the barcode in your Jacksons app, or you enter the alt ID (phone number) tied to your account on the pin pad at checkout, you will earn Stars for the dollars spent on eligible items.
The easiest way to keep track of your Stars in real time is to login to the Jacksons Let’s Go Rewards app. Your stars are displayed on the main screen. You’ll also find our catalog of eligible reward items, exclusive offers, and chances to win.
Members can easily log in on the app or visit from a web or mobile browser at www.jacksons.com/rewards.
Yes, Stars will expire after 180 days from original purchase date. Check your profile for when your Stars will expire.
No. Stars are only earned on eligible purchases made while using your Jacksons Let’s Go Rewards program.
We’ll have to learn more about your specific situation to understand what might have happened.
If you believe you did not receive the correct amount of points, please visit Let’s Go Rewards Support. Please have your receipt available to verify your transaction.
Jacksons Let’s Go Rewards institutes rounding rules for Star earning – we follow a standard rounding rules, anything .50 or above will round up to a full Star, anything below will round down.
For example, if you make a purchase that totals $11.51 of eligible items, this would result in accumulating Stars on the rounded-up total of $12.00 – earning you 120 Stars. If you made a similar, eligible purchase totaling $11.49, the transaction would be rounded-down ($11.00) and you would be awarded 110 Stars for your purchase.
Stars are earned based on the total dollars spent on qualifying items. Stars redeemed on purchases will not result in Stars earned.
For example, if you choose to redeem Stars on a purchased item the dollar value of that item is removed from your transaction and will not earn Stars. If you redeem Stars for a portion of your purchase and have a remaining dollar balance paid for an eligible item, you will earn Stars for the eligible dollar amount spent.
We all make mistakes. If you forget to use your account to earn Stars, we’ll do our best to help make it right and get you the Stars you earned. Please visit Let’s Go Rewards Support and have a copy of your receipt available to verify the eligible transaction.
No refunds will be offered for items not discounted and Stars cannot be redeemed after a transaction is processed.
REDEEMING STARS
You can view a full catalog of eligible rewards that Stars can be redeemed for by logging into your Jacksons Let’s Go Rewards from the mobile app or on the web at www.jacksons.com/rewards. Simply select “Redeem” and you’ll see what you’re eligible for along with items you may still need to earn Stars for in order to redeem.
Login to your account and select “Redeem”. You can then review all the redeemable reward items you are eligible for.
When viewing a redeemable item you can select “+” and then follow the prompts to load the item to your account. When you get to the store, just scan your Let’s Go Rewards barcode or enter your phone number on the pin pad at checkout to redeem the item(s) you selected from the catalog.
OFFERS
To redeem an exclusive offer, a member can pick up the eligible item and scan their Let’s Go Rewards app (or enter enrolled phone number on pin pad) at checkout to get the discount applied on the transaction.
Digital alcohol rebates (Cash App Offers) are not discounted at the point of purchase. Discounts are processed as digital rebates that are awarded following transaction verification. When viewing a redeemable item you can select “+” and then follow the prompts to load the item to your account. Please see details on how to participate at www.jacksons.com/bybe.
You can view member exclusive offers in the mobile app.
When you find an offer or reward you’re interested in select it to view the full offer details.
Login now at www.jacksons.com/rewards to view your eligible offers and rewards.
If you are opt’ed in to receive push notifications, and/or text communications, you will be notified of top rewards exclusives and personalized offers. You can also check for active offers, rewards, and chances to win on the web or mobile app at www.jacksons.com/rewards.
There are a few reasons this could be the case. Many offers are specific to a region or location. Other offers are personalized to you based on your purchase history, preferences, and geographical location.
There are exclusive tobacco offers and alcohol rebates available in the app for those that are 21+.
After you are enrolled in the app complete the age verification process. If successful, tobacco offers and alcohol rebates will be displayed.
Digital Punch Cards
- Make qualifying purchases at participating Jacksons Food Stores
- Use your Let’s Go Rewards account at checkout
- Punches will automatically be added to your digital punch card based on the program details
- Upon completing the required punches you’ll receive a free reward (referred to as a “freebie”) that can be used on your next purchase
- Rewards are automatically loaded to your Let’s Go Rewards account once your punch card is complete
- You can redeem your reward during your next visit by using the app at checkout
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