LET'S GO REWARDS - FAQs
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Frequently Asked Questions
General Information
We updated Jacksons Let’s Go Rewards to better align with our customers’ evolving preferences and expectations, ensuring a more personalized and rewarding experience with richer rewards and a larger variety of options.
Clubs/punch cards have been discontinued from the Jacksons Let’s Go Rewards program as of April 10, 2024. You will be able to redeem popular items that were part of our previous punch card program (like coffee, fountain, and energy drinks) for free with your rewards stars.
At Jacksons, safeguarding our customers’ loyalty data is our top priority. We employ encryption measures and robust security protocols to ensure the confidentiality and integrity of customer information, adhering to strict privacy policies that prioritize data protection at every stage of our loyalty program.
If your information was updated and accurate, all Stars should be transferred and upgraded.
When you download and activate your new account, you’ll receive 500 Bonus Stars to get started.
If you experience issues, please visit Let’s Go Rewards Support to submit your concern, or contact us directly at LetsGoRewards@Jacksons.com
PROGRAM DETAILS
Jacksons Food Stores has over 300 locations, serving a large portion of the Western USA. We offer convenience and quality every day. Why not earn and save when you buy the things you need in the moment?
Jacksons Let’s Go Rewards allows you to save and earn on every purchase – and get exclusive opportunities to win extraordinary prizes in our sweepstakes and giveaways.
Grab your favorite everyday goods and innovative new items, and gather stars each time you spend.
Redeem your stars for a wide selection of items that’s always growing – or hold onto them to stack up savings for a rainy day.
Joining Jacksons Let’s Go Rewards is completely FREE. You’ll earn and save with every eligible purchase, not to mention all your chances to win. Start today with a simple signup.
We’ve done our best to answer lots of frequently asked questions here, so we encourage you to explore and learn more with this resource.
If you have additional questions, feel free to contact our support team at LetsGoRewards@Jacksons.com
Details of our Let’s Go Rewards Terms & Conditions can be found at https://jacksons.com/rewards-terms-and-conditions
SIGNING UP FOR JACKSONS LET'S GO REWARDS
Creating an account with Jacksons Let’s Go Rewards is required to participate in program benefits. This allows us to attribute savings and Stars earned with each purchase.
Jacksons may change, suspend, discontinue or cancel any aspect of the Program or your Jacksons Let’s Go Rewards account or balance at any time, including but not limited to rewards and star earning/redemption/usage methods, at its sole discretion and without notice to you.
EARNING STARS
Earn 10 stars for every $1 you spend on eligible items.
Exclusions include the purchase of: Tobacco, Alcohol, Fuel, Propane, Prepaid Cards, Lottery, Postage, Publications, Car Wash, Automotive Products, Automotive Services, Tickets, and Store Services, such as Copy, Fax, Money Orders.
When you make a purchase and scan the barcode in your Jacksons app, or you enter the alt ID (phone number) tied to your account on the pin pad at checkout, you will earn Stars for the dollars spent on qualifying items in your basket.
Yes, currently members are not eligible to earn Stars on purchases of Tobacco, Alcohol, Fuel, Propane, Prepaid Cards, Postage, Publications, Car Wash, Automotive Products, Automotive Services, Tickets or Lottery.
Please allow up to 24 hours to see Stars credited to your account.
Star expiration is tied to account activity. As long as you are actively using your Let’s Go Rewards account, you can keep and use your Stars indefinitely. However, if you are inactive for 90 days, your Star balance will expire in full.
No. Stars are only earned on eligible purchases made while using your Jacksons Let’s Go Rewards program.
Jacksons Let’s Go Rewards institutes rounding rules for star earning – we follow a standard rounding rules, anything .50 or above will round up to a full star, anything below will round down.
For example, if you make a purchase that totals $11.51 of eligible items, this would result in accumulating Stars on the rounded-up total of $12.00 – earning you 120 Stars. If you made a similar, eligible purchase totaling $11.49, the transaction would be rounded-down ($11.00) and you would be awarded 110 Stars for your purchase.
Stars are earned based on the total dollars spent on qualifying items. Stars redeemed on purchases will not result in Stars earned.
For example, if you choose to redeem Stars on a purchased item, the dollar value of that item is removed from your transaction and will not earn stars. If you redeem Stars for a portion of your purchase and have a remaining dollar balance paid for an eligible item, you will earn Stars for the eligible dollar amount spent.
We all make mistakes. If you forget to use your account to earn Stars, we’ll do our best to help make it right and get you the Stars you earned. Please visit Let’s Go Rewards Support – or contact us directly at LetsGoRewards@Jacksons.com and have a copy of your receipt available to verify the eligible transaction.
No refunds will be offered for items not discounted and Stars cannot be redeemed after a transaction is processed.
REDEEMING STARS
Login to your account and select “Rewards”. You can then review all the redeemable reward items you are eligible for.
When viewing an item you’d like, you can select “Redeem” to load the item to your account. When you get to the store, just scan your Let’s Go Rewards barcode or enter your phone number on the pin pad at checkout to redeem the item(s) you selected from the catalog.
The item you chose to redeem will stay loaded to your account for up to 48 hours. If you do not redeem the item you loaded within 48 hours, you will have to reload it to your account to successfully redeem it.
Tobacco, Alcohol, Fuel, Propane, Prepaid Cards, Postage, Publications, Car Wash, Automotive Products, Automotive Services, Tickets and Lottery.
OFFERS
There are a few reasons this could be the case. Many offers are specific to a region or location. Other offers are personalized to you, based on your purchase history or other information you choose to share with us. This allows us to create offers and rewards for items you enjoy.
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